Shipping policy

Shipping Policy

Last Updated: October 11, 2026

At The Urban Kicks, we are committed to delivering your orders safely and efficiently. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are generally processed within 24 Hours after successful order placement and verification.
  • Orders placed on Sundays or public holidays may take additional time to process.
  • For Cash on Delivery (COD) orders, we may contact customers to confirm their order before dispatch.
  • Once your order has been shipped, you will receive tracking details through SMS, WhatsApp, or email, wherever available.

2. Shipping and Delivery Time

  • Estimated Delivery: 3-4 business days after dispatch.
  • Delivery timelines may vary depending on your location, courier service, weather conditions, public holidays, or other unforeseen circumstances.
  • Deliveries to remote areas may require additional time.
  • The delivery timelines mentioned above are estimates and are not guaranteed.

3. Shipping Charges

  • Free Shipping: We offer free shipping on eligible orders, as displayed on our website at checkout.
  • Any applicable shipping charges will be clearly displayed during checkout before you place your order.

4. Cash on Delivery (COD)

  • Cash on Delivery is available on eligible orders, subject to the conditions displayed at checkout.
  • Our team may contact you to verify your order before dispatch.
  • Please ensure that your phone number and delivery address are correct and that someone is available to receive the parcel.
  • Customers are requested to accept their confirmed orders and pay the applicable amount upon delivery.
  • Repeated unsuccessful delivery attempts or unverified orders may affect COD availability for future purchases.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the available communication channels.

You can use these details to track your shipment and check its delivery status.

If you experience any tracking issues, please contact our customer support team for assistance.

6. Incorrect Address or Unsuccessful Delivery

Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.

If a delivery attempt fails because of an incorrect address, an unavailable recipient, or an inability to contact the customer, the courier may make another delivery attempt or return the shipment to us.

If you notice an error in your shipping details, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

7. Delayed or Lost Shipments

Although we work with shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

If your shipment is delayed or its tracking status has not been updated for an extended period, please contact us so that we can investigate the issue with the courier partner.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible after delivery.

Please retain the original packaging and provide clear photographs or an unboxing video, if available, to help us assess your concern.

Requests will be reviewed in accordance with our Return and Refund Policy and applicable consumer protection laws.

9. Contact Information

For shipping-related questions or assistance with your order, please contact us:

Store Name: The Urban Kicks
Website: www.theurbnkicks.in
Email: [support@theurbnkicks.in]
Phone/whatsapp - [8979896809]

Our team will do its best to assist you with your shipping concerns.

Thank you for shopping with The Urban Kicks. We appreciate your trust in us and look forward to serving you.